Sunday, April 23, 2017

Facial Experience at Beauté Library, MyTown Shopping Centre

A few days ago, I went to Beauté Library at MyTOWN Shopping Centre to enjoy the Beauté Floral Essential Hydrating Enriching Facial Treatment worth RM880 (150minutes). This was my first time I went to MyTOWN Shopping Centre and there were ample parking lots. Beauté Library is located on 2nd floor on the same row as Parkson.



The friendly staffs greeted me the moment I went in. The staff showed me to a consultation room to fill up a form about my skin type, skin care concerns and details about myself such as whether I have any allergies and the number of hours I sleep,....etc. They said I have acne scars and uneven skin tone problems. I also have oil seeds on my face.



The clean and comfortable consultation room.

After our short discussion and the beautician's advice on how to improve my skin, I was asked to change my clothes in another room where the facial treatment would be done. This room was very cozy and comfortable with soft music playing in the background. The room was very hygienic and clean. It made me feel very comfortable and relaxed.


Beauté Floral Essential Hydrating Enriching Treatment  

Step 1      -    Double Cleanse 
Step 2      -    Scrub             
Step 3      -    Steam         
Step 4     -     Light Extraction           
Step 5     -     Ginseng gel + machine           
Step 6     -     Face and shoulder massage           
Step 7     -     Rose mask     

The beautician started by letting me to smell some really nice floral fragrance, then cleansed my face followed by scrub. She told me all their products are from France.


The beautician used steam on my face for about 15 minutes. I almost fell asleep because it was very comfortable.  

Steam on my face for about 15 minutes.

Next, the beautician did some light extraction on my face to get rid of blackheads and acnes. The beautician later applied ginseng gel and used a machine with purple light which had a cold sensation on my face for moisturizing my skin. Even though it was very cold, I felt very comfortable. 


The next step was the face and shoulder massage which was what I needed after a long day's work. She was very experienced and could massage very well. The last step was the rose mask. I was told to close my eyes at all times while I had the rose mask on. This step took about 20 minutes. There was a cool and moisturized feeling on my face while doing this.


After the facial treatment my face felt softer, more moisturized and more radiant . There were no red marks after the extractions. I am satisfied and had a very good experience here because of the friendly and experienced beauticians. The place was clean and hygienic and most importantly the products were very good and from France.

The left photo was taken before my facial treament and the right photo was taken right after my facial treatment. Both photos were taken without any filters. My face looks more moisturized, brighter and cleaner after the Beauté Floral Essential Hydrating Enriching Facial Treatment. 

There are 7 Beauté Library branches in Malaysia including the newly open MyTOWN branch. 


Mid Valley

Ground Floor, 57G the Boulevard, Mid Valley City, Lingkaran Syed Putra 59200 Kuala Lumpur.
Tel : +603 2283 1312
Fax : +603 2201 6318
Email : midvalley@beautelibrary.com


Kepong

No.6. Vista Magna, Jalan Prima Metro Prima, 52100 Kuala Lumpur.
Tel : +603 6252 6312
Fax : +603 6242 4882
Email : kepong@beautelibrary.com​


USJ

No 24, Jalan USJ 10/1E, 47620 Subang Jaya, Selangor Darul Ehsan, Selangor.
Tel :​ +603 5632 1312
Fax :​ +603 8011 0882
Email :​ usj@beautelibrary.com


Puchong

C-10-1, SetiaWalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor
Tel : +603 5879 1314
Fax : +603 5879 1214
Email : puchong@beautelibrary.com​


Kota Damansara

32A-1, Ground Floor, Jalan PJU 5/10, Dataran Sunway, 47810, Petaling Jaya, Selangor.
Tel : 03-82111314 / +6017 361 0800
Fax : 1700813567 
Email : kd@beautelibrary.com​


Mahkota Cheras

No 11 & 11M, Jalan Temenggung 25/9, Bandar Mahkota Cheras 43200 Selangor
Tel : +6012 607 2426
Fax : 1700 81 3733 
Email : cmbeautelibrary@gmail.com


MyTOWN

L2-09, Level 2, MyTOWN Shopping Centre
Tel: : +603 58911314 HP+6012 9261838  
Fax: +603 58911214 
For more information, please visit their website at www.beautelibrary.com or their Facebook at https://www.facebook.com/beautelibrary/





51 comments:

  1. The price is really steep. I am with New York Skin... they are not cheap either!!

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    Replies
    1. Facials everywhere also quite expensive.

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  2. Looks like a great place to do facial treatment. Will let friends know.

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    Replies
    1. A nice place. Thanks for recommending to friends.

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  3. good to know you have nice experience. i went yrs back usj taipan and bad experience with the lady there so til now still in memory. ;(

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    1. I read a lot of bad reviews from that branch. Maybe one of the staffs there was too pushy and not polite.

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  4. Facial pampering session is always my favourite, quite instant result ya!

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    1. Love it too but a little expensive. Thanks.

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  5. Did you remove the oil seed there? I juz wonder how they charge since their price for facial is that high. I have a number of oil seed also.

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    Replies
    1. No, I didn't remove the oil seed there. Agree that the price is on the high side.

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  6. I went to Beaute library, Mytown a week ago as got free facial from Citibank

    The free Citibank facial fairly good

    was offered rm580 to remove oil seeds & cyst . As offer, it was pay 1 get 1 free.

    Asked before I commit whether it is through laser. Staff said no and that procedure is trade secret and privy to them

    Committed and requested that the 2 treatments to be done one shot

    Bottom line
    - BL use laser to burn cyst or white heads . Staff denied this is laser demonstrated either lack of knowledge or deliberate intention not to disclose.
    - as there will be small open wound after laser treatment , BL gave some sort of powder mixed with medicine to prevent inflammation. This should be treated with proper antiseptic cream . Guess because they got not license to prescribe
    - for Rm1,160 value of treatment, the number of spot they removed is up to them. If u decide to do this, better agree with them which are the spots they will remove as this treatment. In my case , they did a few spots (my personal view is exorbitant charge) and then ask me to sign rm4k to rm5k package to treat the balance. Yet, no clarity as to what will be treated

    Laser works . But better agreed all upfront to protect yourself . Didn't like the sale tactics of the saloon . No transparency in pricing.






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    1. How much total u have paid?I got the card from Citibank too n gave to my gfriend try 1st

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  7. Went to KD branch with Worthy Book voucher for free collegen treatment and result was good. Service was good too. Only thing is they need IC for verification.

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  8. I went to usj branch before, they won't let you step out from their shop unless you spend a minimum rm500

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    Replies
    1. That is terrible. Heard lots of complain at USJ branch. Hope the staffs' attitude can change and not force customers to pay.

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  9. Thanks Linda for the sharing. Thank God that I managed to read the feedback here as I am scheduled for a Citibank facial tomorrow at USJ Taipan. Guess I will need to cancel and change location.

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    Replies
    1. You're welcome. Thanks for reading my blog and glad it helped you.

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  10. Agree with the comments from Think2. I had the same experience at Mytown too.

    My advice to all who have received complementary vouchers from any banks......pls don't take the offer. Nothing is free from this beaute saloon. Yes, they will give you the first treatment free and then along the way they will persuade you to do some treatment like removing oil seeds and that will be expensive. After your treatment they will bring you to their consultation room and there's where they will persuade you to sign up for their packages which I feel is very expensive including their products. They are not transparent in their pricing.

    Don't fall into their trap.

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    Replies
    1. I agree with you that the pricing is not that transparent especially for treatments like removing oil seeds. Really hope the staffs will not be too pushy in asking customers to sign up for packages.

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  11. I am thankful to this blog for assisting me. I added some specified clues which are really important for me to use them in my writing skill. Really helpful stuff made by this blog.
    รักแร้ดํา

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  12. hi Linda..just wonder reg the BL facial voucher from citibank..was the treatment free without charges? i have an appoinment as well in Mytown BL next week

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    1. You can call and ask them. When you are there, I am sure the staffs will ask if you want to sign up for packages but you can insist you want to just do the free facial if you really don't want to sign up anything.

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  13. Came across your blog. Was thinking of making an appointment with them, as i also received the free voucher from Citibank. Now I'm sceptical, as i don't like to be pushed and forced to sign up or buy their products. So annoying when they do that. I better just throw the voucher!

    ReplyDelete
    Replies
    1. You can call and ask them. When you are there, I am sure the staffs will ask if you want to sign up for packages but you can insist you want to just do the free facial if you really don't want to sign up anything.

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  14. Hi Linda, thanks for sharing your experience in your blog. Like many here, I received the complementary voucher from public bank as my birthday gift and are curious if it's really free?

    Or are there hidden terms where I am only eligible of the free after purchasing some package / minimum spend?

    ReplyDelete
    Replies
    1. You can call and ask them. When you are there, I am sure the staffs will ask if you want to sign up for packages but you can insist you want to just do the free facial if you really don't want to sign up anything.

      Delete
  15. Hi Linda, thanks for sharing. I received a complimentary voucher from Citibank.

    Wonder do they need IC or credit card for verification or register for new customer? Just don't feel like giving them the IC....

    ReplyDelete
    Replies
    1. I am not sure what they need. Better call to enquire.

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  16. I had the free facial treatment given by citibank 2 days ago. Just b prepared nothing is free. Even though i dont have any skin problem as i keep my skin maintenace by taking supplement but somehow rather the beauticient will never give up convince from 12 treatment to 6 then to 4. I end up take up mini pakage 4+1. Average out rm200 per treatment. I think is just reasonable for that standard. Those who received free invitation from any bank. Think twice n prepared.

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    1. I don't like them to be too pushy and force customers to sign up for packages. Hope they change their attitude.

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  17. Agreed, no free lunch in this world. After the free facial worth RM880, they will keep you in the room and keep suggesting and convincing you with their very valuable and attractive packages. The one they offered to me was, RM880 treatment in 50% off, plus additional 8 treatments, package come with a free facial mask and a free pigmentation treatment. Wooohh, sounds so luring, RM4400 divided by 18 times, only RM244 per collagen facial session with the 0% interest installment plan. Even if you do not have the credit card with 0% interest, they can bear and absorb your interest also. However you need to make the full payment first. Well, once payment made, and if you found out no installment plan can be offered by the bank and you requested the saloon to refund, they will find many excuses and offer you the other alternatives to retain the package and refused to refund! Ok, 2 weeks gone after the complaint made to their so-called head quarter at Puchong, they finally get back to me on the refund but i need to pay the 6% GST, RM50 of cancellation fees, and the "free product" that cost RM450!! In this case, they at least earned a RM700 from me which counteracted the free RM880 collagen facial treatment via Citibank i supposed. A terrible experience where i will never never recommend my friends and relatives to visit BEAUTE LIBRARY at all. It's not about the money but the business strategy the saloon use to get the customer sign on package. I strongly believe the staffs (regardless of which outlet) have been educated in this way to get the customer sign on the package via Citibank birthday rewards. Just re-think, do you really think one collagen treatment really worth RM880? Think twice.

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    1. For ur case is considered void. Should not be any charges. You can tell them they r cheating to make you fall into signing package by paying installments. This is considered cheating case.

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  18. Same thing happened to me. I was offered free treatment due to my birthday month and i chose the collagen facial worth rm880. I went to their Mytown branch. During the facial the beautician by the name of Kelly promoted their hair removal treatment with the trial price of rm180. I didn't say i would do it but when she put my mask on she said while doing your mask i can prepare u for the hair removal. I work very fast. I didnt even say yes. But i was thinking ok lah rm180. So while she was cleaning my armpit before starting the treatment i asked her how long will it last. She said 1 month. Now after 2 days my armpit hair grew back already. I called her but she is on leave. Will follow up again tomorrow. Also after i was finished with the facial she asked me to buy the facial package from her. I said no. Then she said all of us here work very hard to serve our customer. If you dont sign up it will affect my performance. I told her sorry i have facial packages elsewhere. Then why don't u sign up the hair removal. Previously she was selling at rm580 to me for 3 sessions. Then out desperation she said oklah you pay rm400 because u already pay rm180 for the trial session. I stood firm and said no. She wasn't very happy. She walked off and asked her colleague to serve me instead as i had to pay for the rm180. Bad experience. Tomorrow will see how things goes. I will pursue this matter further with the Tribunal if she tries to be funny. I am not going to pay rm180 for my hair to grow back so soon. I could have just shaved.

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    1. Sorry to hear about your experience.

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  19. Omg ... i just went to mytown yesterday and left at 7pm ++. Didn't read any blog or online reviews . At first I thought of claiming the free facial collagen via citibank birthday voucher .
    Well, I was asked to purchase a membership program Rm880 consisf of 3 session, collagen facial, detox , pigmentation. She was telling me , this was specially cater to citibank voucher promo and for you to try out at special rate . After that , she said you can purchase products at 50% off Retail price.
    Without thinking much about price authenticity , and didn't read any reviews , I sign up and paid .
    Upon payment , I saw the retail price of Milk Cleanser Rm300... I queried them, how come you said 50% off retail price and this you charge me at Rm230!!!
    Then another consultant said , this is correct . I am not cheating you ...
    well, I was in a hurry and left without further queries .

    Now when I reached home after my supper time , I google n check this out .
    To my surprise , I saw u gals complaining about their pricing and some others been Conned !!
    I whatsapp to their company phone saying Tomoro once their shop is open , I will bring all the products back and return ... will cancel the program and payment which I've made via citibank at one go .. they charge me Rm880 for facial , Rm230 for the milk cleanser and Rm330 for Pigmentation savior (night cream) and also plus 6% gst ... total Rm1,440 + 6%....
    It's so expensive right ?

    What's your advise ...

    I believe I have been cheated for the Milk Cleanser pricing ...
    Oh ya ... they didn't conduct any skin analysis and didn't take photos of before and after ..

    If they do not want to refund , I will take it to tribunal and complain to citibank . We can cancel within 24hours

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  20. We should relate thus matter to the Board and Citibank. Same thing happened to me. I went for my 1st paid treatment. It was an upgraded from the pricing rm1880. I just want to see what's make this treatment so expensive n to my disappoinment. The machine look cheap like China made. The beauticient claimed was from Korea. I dont think so. I told the beauticient your pricing is not transparent. Mark up the price so high n give huge discount to sign the packege. She said so far no one complaint n also citibank have worked out with them well. Overall i m not happy with the treatment i feel like get cheated.

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  21. Should complaint to those participated banks.

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  22. Ok, after read all the reviews. I decided to throw my free treatment card away.

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  23. After reading lots of negative comments, I think Beauté Library should improve their service and not just focus on sales. Really hope they will improve.

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  24. Thanks for sharing. I too received a complimentary voucher from OCBC today. I might as well throw it away

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  25. I received mine today from Public Bank. Luckily i found this blog because i really wanted to give their facial a try. Looks like i will be throwing mine away as well.

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  26. Wow, just in time. I got my complimentary facial/detox from BL. Looks like I should just forgo it. Too many bad experiences.

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  27. Thanks for sharing, Linda. Called to check with call centre of the bank which sent me the voucher and they said possibly a scam as the bank has no knowledge of the invitation.

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  28. I just went USJ branch today. End up spent 580 excluded GST for another facial session. Initially thought not to spend anything.
    Their bombardment too continuous already.

    Had booked for the next 2 weeks. Wont spend any extra money anymore.
    Should read this blog before i go...lol

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  29. shit! I called last week to make an appointment in this week. Guess I'm gonna cancel it tomorrow and throw my card away!

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  30. I went to Midvalley yesterday before reading this blog. I wanted the detox body by informing the receptionist and the consultant but the consultant convinced me the collagen facial is better and can see the difference immediately. My gift card was from OCBC. The facial was good and lots of extractions done. But after the facial, that's when the art of convincing came in...from Rm8800 for 10+10 facial + 20 sessions oil seed removal+ 20 eye treatment, etc..seems a good deal with 2-years installment. But it was still too expensive for me. Then the price was lowered to RM6800 for the same sessions. I was adamant not to sign up as I wasn't prepared to buy anythg. The price came down to Rm1500, then RM880, the RM580 (3+1 sessions). In the end I told her no and I had to go and if I feel.she us good, I will come back. She told me the promotions is only for new 1st time customer and it won't be this price next time with all the thrown in FOC sessions. I told her its fine. Overall, the facial session lasted almost 3 hours.

    The persuasion session lasted another 50 mins.
    If you want to try, make sure you stand firm on not signing up.

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  31. I went to this so called Beaute Library in Mytown Mall. Bought it through Fave is cost me RM28 and then after arrived in this place; everything is pleasant and well attended. Halfway through my facial treatment, the lady named Alice offered an ampoule since i have acne pblm and it claimed to soothe my face, i agreed to purchased and it cost me RM128 which it is fine since the facial originally cost me RM28. After the facial session ended, the lady offered me a package cost RM2900 somehow i feel it is DAMN BLOODY PRICEY and i said NO. Then, she came back and said she would offer me RM2600 which she said deduct RM300 from the voucher. I know it is part of the tactic.
    Long story short, I’m stupid that I have fall to their trick which I am now currently wanted to cancel the package. I feel very regret honestly after I have this talk with my friends. I seriously feel very REGRET and I would say this Beaute Library is not very good as it claims and a lot of bad reviews from others. They said the first trial is very good wait until the 2nd and 3rd won’t be that good already. I would come to conclude that;
    1) The price is not transparent enough. E.g RM2600 is not included GST and they will wait until u handed over the card then only said the price is not included GST
    2) The ampoule I purchased RM128 is exclude GST – they should have told me in the room the ampoule is actually RM128 exclude GST (Very bad)
    3) Very hard sell even you reject many times and worst is the lady will show the ‘sour’ face if you not sign their package and will pass to the other person to handle
    4) Before signing the package, please read carefully their Term & Con. I only realise that once you sign their package you are unable to cancel. This is one of their tricks to lock their customers. It left you no choice and this is actually very bad move which ‘customer have no right’.
    5) If you think you don’t want to sign the package, be FIRM & STRICT then WALK AWAY!! Best is ready cash and don’t bring credit card else ended up like me.

    I hope that i'll be able to get back my RM2600 which is a lot as they have locked my credit card and i ask to cancel my card the bank unable to do so and i need to go thru them which i feel fed up. If anyone actually could tell me if i could complain to tribunal or any other way please let me know. Thanks

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  32. After reading all the comments, it actually pull me out for not going for the facial but eventually I would give 5-star for their services after that! I had decided to go since i receiving an complimentary treatment from OCBC and i believe it is a special privilege given by OCBC.

    I had my 1st facial at their Mytown branch on last Saturday, the whole experience was really good i was keeping myself awake is just too hard as it is so relaxing, the therapist's skill is good and well-trained. I loved her touch and it is professional. If I'm not mistaken her name is J Wen, she's had reallyy do the facial professionally and friendly. After treatment, there were consultation session, in my opinion it were not pushy as I thought, they had given me few beauty advises even i'm not sign up for any package for them. but I will definitely give it a try for the next time.

    I had never been so relaxed before, strongly recommend!

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