Shopee Guarantees Risk-Free Shopping with 15 Days Free Returns

Shopee, the leading e-commerce platform in Southeast Asia & Taiwan, has recently enhanced its user experience with the launch of the ‘15 Days Free Returns’ program. This initiative, introduced on 19 March 2024, offers maximum flexibility and fosters greater trust in online shopping. With this program, users have the freedom to return eligible items across all product categories, including Fashion, Lifestyle, Electronics, and FMCG, for free within the 15-day guarantee period, allowing a full refund for 'Change of Mind' return reason with No Questions Asked*.

"At Shopee, we believe online shopping should be enjoyable and convenient for everyone," said Ming Kit Tan, Head of Marketing and Business Intelligence at Shopee Malaysia. "The 15 Days Free Returns program reflects this commitment. We understand that shopping preferences can evolve, and this program empowers users by allowing returns within the 15-day Shopee Guarantee period, whether due to unmet expectations, evolving needs, or simply a change of mind. It eliminates product suitability anxieties and fosters a risk-free environment, allowing users to shop with confidence on Shopee."

Shopee recognises the importance of a seamless returns policy alongside competitive pricing and attractive promotions, aligning with insights from the 'The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era' market study**. This study found that 83% of Gen Z respondents prioritise value maximisation in their purchases. In other words, factors like free shipping, competitive pricing, and attractive deals are crucial motivators for them. By offering a hassle-free return option alongside these features, Shopee caters to the value-conscious nature of all shoppers and fosters a more trustworthy shopping experience.

To ensure maximum convenience with the 15 Days Free Returns program, Shopee offers multiple return options at no extra cost. Users can opt for hassle-free return pick-up from their doorsteps through partnerships with reliable third-party logistics providers under Shopee Supported Logistics (SSL) or choose to drop off returns at any SPX Express, J&T or Pos Laju outlets nationwide. Additionally, the program allows for self-arranged returns using preferred couriers, providing maximum flexibility.

Go to https://spx.com.my/service-point to find your nearest SPX Express Service Point to return your Shopee items within 15 Days Shopee Guarantee Period - No Questions Asked*

Since its app-wide implementation on 19 March 2024, the program has garnered widespread positive feedback from both buyers and sellers alike. A long-time Shopee user, by the username Dee Library, praised the free return policy, stating, "The convenience of the free return policy has significantly enhanced my shopping experience. Previously, I often struggled when items didn't meet my expectations or if I had a change of mind, leading to regrettable purchases. Now, it's as simple as ensuring the original packaging is intact and dropping off the parcel at a SPX Express drop-off point. No more regrets!"

Echoing similar sentiments, tulipindah93 (Nurul Amira), a Shopee Affiliate Livestreamer, expressed delight, saying, "As a buyer, I can now shop without overthinking - it's incredibly straightforward and enjoyable! Even if I accidentally purchase the wrong size, I have no worries. In the past, I had to find someone to sell my preloved items to, but not anymore! I can simply return them without any questions asked, get my money back, and purchase a new item that suits me. Who wouldn't be thrilled with this initiative? Happy shopping indeed!"

Meanwhile, Mohd Shafrizal Bin Abdul Ghani, Managing Director of Inhanna, a local fashion brand, embrace the extended return policy from the perspective of a seller, stating, "As a seller, I welcome this newly extended return policy because I firmly believe that when customers feel confident in their purchases, it not only encourages them to explore our new products but also fosters trust in my shop and the Shopee platform as a whole. By prioritising customer satisfaction and offering extended returns, we not only boost buyer confidence but also cultivate enhanced customer loyalty. Ultimately, it's about fostering a positive brand perception that leads to repeat business and long-term success."

For more information about the 15 Days Free Returns - No Questions Asked* program, visit https://shopee.com.my/m/free-returns 

*Terms & conditions apply.

**The “The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era” survey was conducted by Kantar’s Profile division, between 31 January and 5 February 2024. Voluntary feedback was obtained from 400 Malaysians.

Dining With The Queens: Legumes “Nyonya” Mother’s Day Buffet, A Treat Fit For A Queen

Mother's Day is a very important day to show mothers how much we love and appreciate them. So, the best Mother's Day celebration is to bring mothers out for delicious food and some fun.

Malaysia catering brand Legumes hosted a preview event for Mother's Day celebration at the Fun Fun Event Space in Puchong. Lunch was served as a tantalizing teaser for Dining With The Queens, an upcoming 3-day buffet dinner dedicated to honouring mothers.

The highlight of the preview was the presentations by Legumes CEO & co-founder Ms. Siow Miqi and Sales Director Mr. Earon Teh. Miqi shared the story of Legumes’ history, and its evolution into a renowned catering brand. She also spoke about their inspiration for this year’s Mother’s Day buffet event. 

Earon then outlined Legumes’ current range of services and upcoming projects, including plans to cater to universities and local institutions also a brand-new range of Legumes “Mini Buffet” that cater to a smaller and more casual and private functions. He also introduced the brand’s new logo and brand assets that will reflect their new ventures. 

Adding to the celebration were cooking demonstrations by COO & co-founder Mr. Kenneth Chua Wei Xian and Legumes Junior Sous Chef Nur Aufa Athiya Binti Othman, and, where they showcased the company’s range of food products. Chef Aufa prepared a grazing box that would be suitable for smaller gatherings, while Kenneth presented the local favourite Kong Pao Chicken in Yam Basket assisted by the Demi Chef, Chef James Ng Wen Jia. These sessions not only displayed their culinary skills but also highlighted the quality and creativity that Legumes brings to the table.

The preview event was not just about food. The event highlight a Showcase of “drop off catering” as well as Thematic Buffet: Moonlight Oriental. Other thematic buffet such as “Great Gastby” and “Sunshine” theme are also available in Legumes.

Guests were able to participate in various activities, including a DIY flower basket for mum, and a word search game related to the Mother’s Day event. There was also photobooth where guests could capture fun moments, as well as a social media contest to share pictures taken during the event to win fabulous prizes. 

Several guests were able to take home prizes including a vegetable box hamper that comes in beautiful LEGUMES cooler bag, and three lucky winners were given tickets for 3 pax to the Dining With The Queens Mother’s Day Dinner buffet.

Dining With The Queens

The Dining With The Queens Mother’s Day Dinner buffet will take place from May 10 to 12, also at the Fun Fun Event Space. Guests will be able to choose from an array of delightful Nyonya-themed dishes ranging from poultry to seafood, with appetizers and desserts. Tickets are priced at RM168 per adult and RM88 for ages 4 to 12. Dining is free for children aged 3 years and below.

Besides celebrating mothers, diners will also contribute to a noble cause, with proceeds going to the National Cancer Society of Malaysia (NCSM). Each buffet dinner session also features games and prizes, adding a touch of fun and surprise for the attending mothers.

For more information about Legume’s services and initiatives, please visit https://www.legumes.com.my/  

I really enjoyed this preview event and had a lot of fun with friends. This is the place to bring mothers to show their heartfelt tribute and influence of mothers in their lives.  Legumes invites everyone to join in this celebration, promising an experience filled with joy, community, and exceptional cuisine.

About Legumes 

Beyond Catering: Crafting Culinary Experiences

Legumes Catering is proud to be a halal-certified company, offering inclusive and exceptional catering services for a range of events, including corporate gatherings, weddings, canape’s tray serving, sit down menu, banquet dinning, fine dining (plated meal) and special occasions. Our commitment to halal principles means you can enjoy exquisite cuisine without compromise. 

Whether you're planning an intimate gathering or a grand celebration, let us be your trusted partner in crafting unforgettable moments through exquisite cuisine, quality assurance, and impeccable service. Discover the artistry of halal catering with Legumes Catering, your gateway to exceptional taste, quality, and service. 

Malaysian Gen Zs Trust Influencers for Genuine Advice

‘The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era’ market study by Shopee in collaboration with Kantar found that 86% of Gen Zs tend to seek "shoppertainment" apart from purchasing products, when browsing on e-commerce platforms such as Shopee. Survey respondents crave live connections with like-minded individuals while enjoying informative and entertaining content when shopping online.

In fact, a significant 71% of respondents actively seek out product reviews and demonstrations, turning to livestream features like Shopee Live to make informed purchases. They prioritise detailed product descriptions, search recommendations tailored to their needs, and live reviews from influencers for a seamless shopping experience. Malaysians resonate with Shopee Affiliates’ authentic content and genuine engagement, seeking their input and personal advice such as product durability, discounts, and preferences for each purchase.

Interestingly, while a majority of respondents seek honest and informative product reviews, 4 in 10 actively seek entertainment throughout their purchase journey. This demographic would likely be drawn to features like discounts and rewards that are exclusive to Shopee Live. They actively participate in livestreams that have Shopee Coins release missions, and seek interesting game shows and exciting giveaways on Shopee Mamak.

Ming Kit Tan, Head of Marketing and Business Intelligence at Shopee Malaysia, said, “Our Shopee Affiliates sit at the forefront of humanising e-commerce. They create engaging and entertaining content specifically tailored to resonate with Gen Z’s preferences. They see the value of live streaming in generating lively consumer engagement through real-time interaction and its ability to convert to immediate sales. Our outstanding affiliates are the voices and trendsetters of their communities. They have the power to spread trust and connection to their audiences beyond the digital walls.”

Shopee's commitment to personalisation extends beyond its platform. A "Championing Inclusive Commerce 2024" study surveying 3,000 affiliates in January 2024 revealed that 90% prioritise humanising e-commerce for users through increased personalisation in posts and livestreams. This aligns perfectly with Malaysian users' desire for authentic connections, relatable stories, and genuine product education experiences.

Livestream empowers both users and sellers to build trust and connections beyond the digital realm. As Shopee continues to expand its ecosystem to support a thriving e-commerce landscape, Shopee Affiliates play a crucial role in ensuring users are well-informed throughout their shopping journey.

The staggering 420% surge in affiliate-driven orders in 2023 and the influx of over 155,000 new affiliates in 2024 further solidify this trend. Speaking from experience, Celeste Phuah, a top-performing Shopee Affiliate Livestreamer, elaborated, “I believe it is important to share my honest and real opinions with my viewers. Based on their interest and my own experiences. I do try my best to inform them of the various benefits and features of the products after trying them out. This way, I can be sure they're beneficial for the audience and reasonably priced.”